Frequently Asked Questions
 
Contact
How do I contact Customer Service?
 
Will-Call
What do I need to pick up my tickets?
When can I pick up my tickets?
Can somebody else pick up my tickets at Will-Call?
What if the Credit Card I used to purchase tickets was not my card?
 
Problems
How do I cancel my order?
What if the event is canceled or rescheduled?
Why will my order not process?
What level encryption does our web ticketing support?
 
General Questions
What is the exchange rate for US/Canada?
What is the difference between the order and the confirmation number?
Can I add more tickets to my order?
What forms of payment do you accept?
What if I place two orders, can my seat locations be put together?
Will there be more tickets available for this show at a later date?
 
 
Contact
How do I contact Customer Service? In order to receive the quickest response to your customer service needs, we recommend emailing customerservice@ticketstoday.com. One of our Customer Service Representatives will respond to your email in the timeliest manner possible.
 
Will-Call
What do I need to pick up my tickets? All Will Call tickets will be in the name used to place the order. This person must provide photo identification, the credit card that the tickets were purchased with, and a printout of the confirmation email.
When can I pick up my tickets? You should contact the venue directly to confirm the Will Call pickup times. Most venues designate one hour before show time as the standard time to pick up Will Call tickets.
Can somebody else pick up my tickets at Will-Call? No, Will Call tickets must be picked up by the person whose name is used to place the order. There are no will call name changes.
What if the Credit Card I used to purchase tickets was not my card? Always be sure to bring your confirmation email and photo ID with you to claim your tickets at Will Call. If you are not able to bring the actual Credit Card used to purchase the tickets you may use the last 4 digits of the card to reference your order.
 
Problems
How do I cancel my order? This ticketing site has an "all sales are final" policy. If the show you are planning on attending is cancelled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.
What if the event is canceled or rescheduled? If the event is cancelled, rescheduled, or the venue is closed for any reason, you will be updated via email as soon as information is available. We will send e-mail to the e-mail address provided by you in the ordering process (you must provide a valid e-mail address with your order). Before traveling to the show, please confirm the event with the venue. You will receive a full refund for the face value of the ticket in the event that the show is canceled.
Why will my order not process? The most common error occurs when entering billing and shipping information. Make sure there are no spaces and/or dashes when entering your credit card information. The delivery service we use does not deliver to P.O. Boxes. Make sure delivery information you include does not indicate a P.O. Box as the ship-to address as this can prevent an order from processing. If you still unable to place your order, please copy the error you are experiencing and email it to customerservice@ticketstoday.com.
What level encryption does our web ticketing support?  We support 128-bit encryption and higher. To check what encryption your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, then upgrade your browser; most browsers allow you to upgrade for free. For Microsoft Internet Explorer, you can upgrade to the latest version for free by clicking on the website here:
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp
 
General Questions
What is the exchange rate for US/Canada? Since the US/Canada exchange rate fluctuates constantly, the pricing is based on the exchange rate for the particular day that Musictoday.com acquires the tickets from the venue.
What is the difference between the order/confirmation numbers? Your order number and confirmation number are one in the same.
Can I add more tickets to my order? No, all orders are final. If you need to buy more tickets to an event, you need to place a separate order.
What forms of payment do you accept? We accept Visa, MasterCard and American Express as forms of payment.
What if I place two orders, can my seat locations be put together? Seat locations are assigned on a first- come first-served basis. We cannot guarantee that separate order seat locations will be placed next to each other.
Will there be more tickets available for this show at a later date? As availability is subject to change, please check back often. Otherwise, refer to the live events page on the band/venue's website for additional ticket outlets.
The War On Drugs have partnered with PLUS1 so that $1 from every ticket sold will go to support The Fund for the School District of Philadelphia http://thefundsdp.org. The donation will be matched by 3 additional organizations, making the impact of the collective donations that much greater.